Technology / API

How does Avantia deliver leads and calls?

Avantia can deliver home-service opportunities through the customer dashboard, CRM workflows, HTTPS APIs, webhooks, email fallback, or direct call routing. The final path depends on the lead format, buyer system, routing rules, and approved integration setup.

Last reviewed August 19, 2026

POST /lead

JSON intake

route.match

category + ZIP + buyer

crm.push

buyer dashboard

status.update

accepted / invalid

Delivery

API + webhook + CRM + calls

Routing

Category + ZIP + buyer rules

Reporting

Live dispositions + dashboards

Integration map

API intake, routing, CRM delivery, and feedback.

Lead delivery can move through webhooks, CRM fields, call routing, dashboard records, and status updates.

POST /lead

JSON or webhook

route.match

ZIP, category, buyer

crm.push

Buyer dashboard

status.update

Accepted or invalid

Delivery

API + CRM

Routing

Rules-based

Feedback

Live dispositions

Example intake payload

API-ready lead structure

JSON

{
  "lead_type": "phone_call",
  "category": "garage_door",
  "state": "CA",
  "zip": "90025",
  "source_url": "https://source.example/request",
  "consent": {
    "tcpa": true,
    "trustedform_cert_url": "https://cert.trustedform.com/..."
  },
  "routing": {
    "mode": "live_call",
    "buyer_capacity": "open",
    "appointment_window": "same_day"
  }
}

Integration pipeline

Delivery can be simple or connected.

Intake

HTTPS POST, webhook, call tracking, CRM import

Normalize

Category, ZIP, timestamp, source, consent, duplicate key

Match

Category fit plus buyer rules

Deliver

Call route, CRM push, appointment handoff, dashboard record

Feedback

Accepted, booked, invalid, duplicate, no-answer, dispute

Which delivery methods are supported?

Approved workflows can use dashboard delivery, CRM updates, HTTPS POST requests, webhooks, structured JSON payloads, email fallback, and direct call routing. A buyer does not need every method; the integration is selected around its operating workflow.

Call tracking and recording support

Form lead intake

Booked appointment delivery

Buyer assignment and routing rules

Real-time lead status updates

Duplicate, wrong-category, and quality checks

What information can an API or webhook carry?

A structured lead record can carry customer contact details, service category, location, source data, timestamps, consent references, buyer assignment, and supported status fields. Exact fields and authentication requirements are confirmed during integration mapping.

How does call routing work?

Inbound calls can be assigned using campaign, category, service area, schedule, and buyer availability rules. Tracking data can support call history, duration, recording access where permitted, billing review, and quality feedback.

How are duplicate and quality signals handled?

Supported workflows can compare contact details, category, source, timestamps, previous activity, and buyer feedback. Reporting can include accepted, duplicate, wrong category, outside coverage, booked, sold, no answer, invalid, disputed, and resolved outcomes.

How is an integration tested?

Technical onboarding starts with field mapping, credentials, test payloads or sample calls, response validation, and a controlled pilot. Larger volume should begin only after routing, status handling, and required source or consent fields are verified.

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